Customer Care

At Drew Smith we are dedicated to excellence in the design and construction of our homes, the quality of the locations of our developments and the customer care that we provide. For over 30 years we have remained uncompromising in our commitment to putting the needs of our customers and partners first.

Our team are committed to delivering construction projects on time and to meet our exacting quality standards. We have a proven track record of delivering beautiful and high-quality new homes and live by the ethos – “Right First Time”.

We have a dedicated and highly experienced customer care team to ensure that all of our customers and partners receive the best possible service after they move into their new Drew Smith home.

The delivery of high-quality new homes is the responsibility of the whole team including the Senior Management Team and we work closely throughout the project to ensure that all developments are delivered to a high standard.

Drew Smith Homes Vulnerable customer policy

At Drew Smith we seek to provide high levels of service, tailored to individual needs and also look to provide the additional level of assistance that maybe required for vulnerable customers, in order to achieve a good outcome. However, it is not always easy to recognise these characteristics. Therefore, if you believe you meet the criteria for a vulnerable customer, please notify us as soon as possible of your particular needs and the reasonable steps or adjustments that may be required, such as nominating someone to support you. You are encouraged to do this when you first make contact with us.

We also operate a vulnerable customer policy which is designed to ensure that the way we conduct our business does not have a detrimental impact upon vulnerable customers.


Contact Customer Care

Telephone
02380 636 815

Email
customercare@drewsmith.co.uk

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